Q. How long will my order take to arrive?
A. Orders are guaranteed to be processed within 3 to 8 business days upon receipt of your order. For most orders, you will receive a tracking number via email once the order is processed. Shipping takes approximately Three to Seven weeks for normal shipping and 10 - 20 Days for Rushed Shipping. Please note that these are only Estimates and your shipment could take less time or more time to deliver.
Q. How are you able to give away Free items?
A. Due to our long working relationship with our factories, we are able to give away many of their items that have been unsold as promotions due to the large traffic our website receives. This helps the factory clear out unsold items and helps us in giving our customers affordable and luxurious accessories at the lowest possible cost.
Q. Can I cancel my order?
A. All sales are final. Orders are automatically sent to our fulfillment team therefore they cannot be cancelled. If you want to switch or cancel any items, we can most likely do it if you contact us within two hours of placing your order.
Q. Do you Sell or Store my information?
A. All of the customer information we receive is confidential and NOT shared with any other third party under any circumstances. Our website is on Shopify, one of the largest and most trusted eCommerce service providers that also handles our payment processing. We never see any sensitive payment information, as that is all handled by Shopify. The only information we can see is shipping and billing details.
Q. I ordered multiple products but didn't receive my whole order?
A. Many of our items are sent from different warehouses around the world, so we cannot package all items together without driving costs up. The majority of items are packaged together however as long as they are coming from the same warehouse.
Q. Are there any other costs I need to pay for free promo items?
A. The only fee you are responsible for when ordering a free promo accessory is the shipping and packaging costs, so we're able to have your order delivered to you.
Q. Where are you located?
A. We are based in New Orleans with warehouses all over the world, primarily in Asia.